Store Policies
& FAQ'S

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site using store credit.

We do not provide prepaid return labels and you are responsible for covering shipping costs to return.

We do not provide cash refunds. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. All “Sale items” items are considered "Final Sale" and cannot be refunded.

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not included, your return may experience issues in processing.

• Damaged, defective, or incorrect items must be reported within 7 days of delivery or items are Non-refundable.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Yes, we offer store credit. All store credits will be received by email within 7-10 days after return has been received. Store credit must be used within 30 days of date sent or it will expire.

Take a picture of the damaged area(s) and send them to Shereenkennel@yahoo.com, and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the form has been submitted.

All personalized items are nonreturnable. We regret that we are unable to refund any personalized item. The item has been personalized to your specifications and cannot be resold.

The following comes with your new pup:

• Paperwork ….

• AKC or ABKC Registration papers

• Vaccination history

• Worming history

• Pedigree & photos of sire and dam

• New puppy collar

• a free downloadable E book with Tips for Responsible Dog Owners

COVID-19 SHIPPING UPDATES

Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the COVID-19. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.

GENERAL SHIPPING

• We are able to ship anywhere within the United States.

• Orders ship Monday-Friday.

• Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.

• We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

MULTIPLE SHIPPING ORDERS:

Multiple orders placed on the same day cannot be combined and will ship separately.

SHIPPING TO MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

ADDRESS CHANGES

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

• Economy Shipping can take 9-13business days to be delivered after tracking has been updated.

• We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

• HOLIDAY SHIPPING INFORMATION: Please note that all delivery information is listed on each individual product page. Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes the fastest shipping method at checkout.

Our customer service team is available Monday through Friday 9am – 5pm CST. If you leave a contact message over the weekend, our customer service team will contact you the following Monday.

Holiday Closings:

• 11/26: Thanksgiving

• 12/25: Christmas Day

• 1/1: New Year's Day

Yes! We can send you an email when a product is available for purchase. Any product that is out of stock will have an "Email me when available" link on the product page. To be sure you receive future emails from us, add "shereenkennel@yahoo.com" to your address book.

No, we do not match competitor's prices.

• The sales taxes charged are based on state, county, and local laws based on the zip code provided with the associated shipping address.

• There may be additional sales taxes included for states in which we have operations. These states charge sales tax based on the nexus of the company selling the product. Sales tax throughout the entire state can charged by State, County, and Local Municipalities.

We accept Visa, MasterCard, Discover, American Express, and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

Do discount codes stack?

• When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Certificates.

I forgot to add a coupon code to my order while checking out, can you add this discount to my order after it has been placed?

• We’re sorry but coupon codes can't be added retrospectively. In the future, please always ensure you add the coupon code when prompted to avoid disappointment.

We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request.